Refund policy

What’s your return policy?
We want you (and your pet!) to be happy. If you’re not satisfied, we accept returns within 14 days of delivery on most unused, unopened items.

How do I request a return?
Visit our Contact page with your order number and reason for the return. We’ll respond as quickly as possible with instructions.

Who pays for return shipping?

• If the item is defective or incorrect, we’ll cover return shipping.

• If it’s a regular return, the buyer is responsible for shipping the item back.

Are any items non-returnable?
Yes. For health and safety reasons, we cannot accept returns on:

• Opened treats, food, or consumables

• Used toys or grooming products

• Custom or clearance items (marked final sale)

Can I exchange an item?
Exchanges are handled on a case-by-case basis. Reach out and we’ll do our best to make it right.